Terms of Service

Effective Date: November 13, 2026

Welcome to VespaPro, a service operated by VIP Mobile Services LLC, based in Miami Beach, Florida. By accessing our website, communicating with our business, or requesting services, you agree to the following terms.

1. Our Services

VespaPro is an independent Vespa service provider offering mobile maintenance, diagnostics, repairs, transportation, parts, accessories, modifications, and related services throughout Miami-Dade County and surrounding areas.

All services are subject to availability, location, vehicle condition, and customer authorization.

2. Estimates and Service Authorization

Estimates are based on available information and may change following inspection or diagnosis. Additional repairs, parts, or labor require customer authorization before proceeding.

Customers are responsible for approved service charges, applicable fees, and any agreed transportation or diagnostic costs.

3. Appointments and Cancellations

Appointment availability and scheduling are subject to confirmation. Cancellation, rescheduling, transportation, and diagnostic fees may apply when disclosed during booking or service authorization.

4. Website and Electronic Communications

Customers may contact VespaPro through our website, telephone, text messaging, Google Business Profile, and other supported communication platforms.

By initiating communication, customers consent to receiving responses relating to their inquiries, appointments, estimates, and service requests. Marketing messages, where offered, are subject to separate applicable consent requirements.

5. AI-Assisted Customer Support

VespaPro may use automated messaging and artificial intelligence, including Google Business Profile AI messaging, to answer questions, provide general service information, and assist with customer inquiries.

Automated responses are informational and may occasionally contain errors. Final pricing, technical diagnoses, repair recommendations, and appointments must be confirmed by an authorized VespaPro representative.

6. Repairs and Vehicle Responsibility

Vehicle owners are responsible for providing accurate vehicle information and disclosing known mechanical or safety concerns.

Repair warranties, where applicable, will be specified on the customer's invoice or service documentation. VespaPro does not guarantee that a repair will resolve unrelated or previously unidentified vehicle problems.

7. Website Information

We strive to maintain accurate information regarding services, pricing, availability, and business operations. Information may be updated without prior notice.

VespaPro is an independent service provider and is not affiliated with, sponsored by, or endorsed by Piaggio or Vespa unless expressly stated.

8. Limitation of Liability

To the extent permitted by applicable law, VespaPro is not responsible for indirect or consequential damages arising from website use, inaccurate automated information, or interruptions in electronic communications. Nothing in these terms limits rights or remedies that cannot legally be excluded.

9. Governing Law

These terms are governed by the laws of the State of Florida.

10. Contact Information

VespaPro | VIP Mobile Services LLC

Miami Beach, Florida

Website: www.vespapro.com

Phone: 786-503-3990

We reserve the right to update these terms as our services and business operations evolve.

AI-Powered Messaging and Google RCS Communications

VespaPro uses Google Business Profile's AI-powered messaging services, including RCS for Business, to respond to customer inquiries, provide information about services, and assist with appointment requests.

When customers communicate with VespaPro using these services, their telephone number, message content, and information voluntarily shared during the conversation may be processed by Google and its authorized service providers to deliver messages, generate AI-assisted responses, maintain security, and prevent spam or abuse, in accordance with Google's applicable terms and privacy practices.

VespaPro may access and retain customer conversations for service coordination, customer support, estimates, appointment management, and legitimate business recordkeeping.

Customers may request assistance from a VespaPro representative rather than relying exclusively on automated responses.

We do not use Google RCS messaging to send unsolicited mass marketing messages or request sensitive financial information through unsecured conversations.